Privacy Policy

1. Introduction & Scope

AstroMystery.ai ("AstroMystery," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website (the "Service").

This Privacy Policy applies to all users of the Service in the United States and is designed to comply with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the Children's Online Privacy Protection Act (COPPA), and the CAN-SPAM Act, among others.

Please read this Privacy Policy carefully. By using the Service, you agree to the practices described herein. If you do not agree, please discontinue use of the Service immediately.

2. Information We Collect

2.1 Information You Provide Directly

When you use AstroMystery.ai, you may provide us with the following:

Birth Information: Your date of birth, time of birth (optional), and place of birth — used exclusively to generate personalized astrological charts and readings.
Account Information: Your name, email address, and password when you register.
Payment Information: Payment card details processed by PCI-DSS-compliant third-party processors.
Questions & Conversations: Messages submitted to our AI astrologer.
Support Communications: Information shared when contacting support.
Newsletter & Marketing Preferences: Email address and opt-in consent status.

2.2 Information Collected Automatically

Device information such as device type, OS version, unique identifiers, and network data.
Usage data such as features accessed, sessions, navigation paths, and interactions.
Log data including IP address, browser type, timestamps, and crash reports.
General location inferred from IP address (city/state level only).
Cookies, pixels, and similar tracking technologies.

2.3 Information from Third Parties

Apple App Store and Google Play Store transaction/download data.
Payment processors transaction confirmations and fraud signals.
Analytics providers performance and usage insights.

3. How We Use Your Information

3.1 To Provide and Operate the Service

Generate personalized astrological readings.
Maintain conversation history for continuity.
Process payments and billing records.
Create and manage user accounts.
Provide customer support.

3.2 To Improve and Develop the Service

Analyze usage patterns and improve user experience.
Conduct research, testing, and analytics.

AI Model Training Clarification: We do not use your personal conversations, birth information, or identifiable data to train AI models. Only anonymized and aggregated data may be used internally.

3.3 To Communicate With You

Transactional emails such as receipts, password resets, and notifications.
Marketing emails only with prior opt-in consent.
Important updates regarding terms or policy changes.

3.4 Legal and Safety Purposes

Comply with legal obligations.
Enforce our terms and agreements.
Prevent fraud, abuse, and security incidents.
Respond to lawful government requests.

4. How We Share Your Information

AstroMystery.ai does not sell your personal information. We only share data in limited circumstances.

4.1 Service Providers

Cloud hosting providers.
Payment processors.
Email delivery platforms.
Analytics tools.
Customer support software.

4.2 Legal Obligations

We may disclose information if required by law, subpoena, court order, or to protect users and our platform.

4.3 Business Transfers

If AstroMystery.ai is involved in a merger, acquisition, or sale, your data may be transferred with notice provided beforehand.

4.4 With Your Consent

We may share data for purposes not listed here only with your explicit consent.

5. Data Retention & Deletion

Account data: Active period + 12 months after closure.
Conversation history: While account remains active.
Billing records: Up to 7 years.
Marketing consent records: Until withdrawn + 3 years.
Technical logs: Up to 12 months.

5.1 How to Request Deletion

Submit via Contact Page.
Email with subject: Data Deletion Request.
Use in-app delete account option if available.

Requests are acknowledged within 5 business days and completed within 30 days after verification.

6. Data Security

TLS/SSL encryption for transmitted data.
Encryption of sensitive stored data.
Role-based employee access controls.
Security assessments and vulnerability management.
Incident response procedures.

No system is 100% secure. Please protect your account credentials.

7. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal data from children under 13 in compliance with COPPA.

8. Cookies & Tracking Technologies

8.1 Types of Cookies

Strictly Necessary Cookies
Analytics Cookies
Preference Cookies
Marketing Cookies

8.2 Your Choices

You may control cookies through your browser settings. Disabling cookies may affect functionality.

9. Your US Privacy Rights

Right to Access
Right to Correction
Right to Deletion
Right to Opt-Out of Marketing

Additional rights may apply for California, Virginia, Colorado, Connecticut, Texas, Nevada, and other states.

10. Do Not Sell or Share My Personal Information

We do not sell or share personal information for cross-context behavioral advertising.

11. Third-Party Links & Integrations

Our Service may link to third-party platforms. Their privacy practices are governed by their own policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated by email or platform notice.

13. Contact Us

AstroMystery.ai — Privacy Team
Website: www.astromystery.ai
Contact Page: www.astromystery.ai/contact-us/

We aim to acknowledge requests within 10 business days and respond within applicable legal timeframes.